Frequently Asked Questions
What are your policies and procedures surrounding COVID-19?
The safety of you, our audiences, is paramount. Learn more about the measures we are taking to ensure a safe and memorable experience here.
How can I purchase tickets?
BY PHONE: Call 212-875-5788, Monday-Friday, 10 AM-5 PM. Sunday hours are dependent on concert start time. Holiday and summer hours may differ, please call to confirm.
ONLINE: Explore our full event calendar here.
IN PERSON:
Visit the Alice Tully Hall Box Office on Broadway at 66th Street, Monday – Saturday 10 AM – 6 PM, Sunday 12 PM – 6 PM, and until 30 minutes after the start of Alice Tully Hall performance.
The Rose Studio Box Office (165 W 65th Street, 10th Floor) is open 45 minutes prior to the start of events in the Rose Studio, and until 30 minutes after the start of any Rose Studio event.
What type of subscriptions are available?
There are many different subscription options available. Create your own package by selecting as few as three concerts per season, or explore our other options, such as day-of-the-week, curated, and young audience discount packages.
When will I receive my tickets in the mail?
Single tickets are mailed within one business day of your order. Please note, it may take up to two weeks to reach you. If you don’t receive your tickets, please call our ticketing office at 212-875-5788 and replacements can be issued.
If ordering a subscritpion, tickets will arrive over the summer before the season begins, or otherwise within one business day of your order after September.
Note: CMS does not mail tickets outside of the country. If a foreign address is associated with the ticket order, your tickets will be held at the Alice Tully Box Office for pick-up on the day of the performance. CMS is not responsible for delayed or undeliverable mail.
If your performance is within 14 days of ordering, your physical tickets will automatically be held at the box office for pickup.
I forgot my password. How can I log in to buy tickets?
Click the 'Reset your password' tab on the login screen. If you are still having difficulty, contact the ticketing office at 212-875-5788 and we will help you to reset your password.
Can I exchange my ticket for another concert?
We recognize that situations change rapidly in today's environment. Contact us to discuss your options. As always, subscribers receive free exchanges.
How can I donate my tickets?
Can’t use your tickets? Don’t let them go to waste. Ticket donations are tax-deductible. To donate tickets, please return your tickets at least 24 hours prior to the concert so that we can make your tickets available to another music-lover.
In order to process your ticket donation, we ask that you return your tickets to our office:
The Chamber Music Society of Lincoln Center
Attn: Donations, Subscription Office
70 Lincoln Center Plaza, 10th Floor
New York, NY 10023-6582
Please be aware that seats that are released through exchange and donation are often reassigned. If you have indicated your intention to release your tickets, we reserve the right to reassign them.